As a user of Adaptive’s Digital Tools, you have the right to know how we protect your privacy and confidentiality, what you should expect from us, and what responsibilities we expect from you. This Digital Privacy Policy (“Policy”) applies to the Digital Tools provided by or on behalf of Adaptive Home Health (collectively, “Adaptive” “we,” “us,” “our”). This Policy describes how Adaptive collects and uses the personal information you provide and other information that we collect when you visit our websites or participate in our email or text communications (collectively, the “Digital Tools”).

Your role, responsibilities and risks

• Read this Digital Privacy Policy in full so you know how our Digital Tools work and how you will interact with them.
• Pay special attention to your choices as a user.
• Understand how we collect personal information and how it is used.
• Exercise your choices for managing how your personal information is collected and used.

What you should expect

• We will strive to maintain your privacy, confidentiality, and security at all times.
• We provide you with details about how we collect and use your information.
• When required, we get your permission for the collection and use of your information.
• If our Digital Tools contain links to a website or mobile app that we do not control, you may receive notice in writing or by another technical mechanism.
• We have policies and practices to protect your information from loss, misuse, or alteration by third parties. However, there is always risk involved in transmitting information electronically.

About the information we collect

Personal information

At different places on our Digital Tools, you may be asked to volunteer certain information, for example, your name, email, and telephone number. We refer to this type of information as “personal information” because it can be used to identify or contact you. For information on how data may be shared, review the section - Our relationships with third parties.   Sometimes this personal information is required to enhance your experience and take full advantage of our Digital Tools. 

When you use some of our Digital Tools, we may collect and retain information about your devices and how you use the Digital Tools. This information does not reveal your personal identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and how you use our Digital Tools.

Adaptive may retain the information collected in Digital Tools for an indefinite period of time.

How we keep your information safe

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, there is always risk.  Although we will do our best to protect your personal information, transmission of personal information to and from our Digital Tools is at your own risk. You should only access the Digital Tools within a secure environment.

Cookies and similar technologies

Our Digital Tools use cookies and similar technologies. When you visit our site, these technologies allow us to recognize you, and your preferences. These technologies also assist us in measuring the performance of our site, assessing the channels that were most helpful and in providing a meaningful experience on our site.

Your browser software can be set to reject these technologies. Most browsers offer instructions on how to do so. These instructions can usually be found in the Help section of the toolbar. If you reject these technologies, certain functions and conveniences of our Digital Tools may not work properly. You do not have to accept these technologies in order to use our Digital Tools.

Our relationships with third parties

Adaptive will not share information gathered or submitted through our Digital Tools with third parties. This includes Name, Email, Phone, SMS consent, and content of your inquiry.  SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.

In the ordinary course of business, we may share some information about you with a third party. For example, we may make disclosures as required by law.  We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

How you can manage our collection and use of your information

You have choices about how we collect and use your personal information.

Your communication preferences

When you connect with us through our Digital Tools, you may be presented with options for indicating your communication preferences, such as preference for receiving text messages. If you change your mind, return to the Digital Tools and change your preferences or use our Connect with us link.  You may also opt out of text messaging with a reply STOP.

Please read these SMS Terms and Conditions carefully.  By enrolling or otherwise agreeing to receive text messages from or on behalf of Adaptive Home Health you agree to these SMS Terms as well as the Digital Privacy Policy.  You may opt-out of these communications at any time.

If you have consented to receive text messages from Adaptive Home Health, you may receive text messages related to home health care needs and / or inquiries or any relevant account information.

SMS consent is not being shared with third parties or affiliates.

Message and data rates may apply. Messaging frequency may vary.

You can opt out at any time by texting STOP to (214) 440-1394.

For assistance, text HELP to (214) 440-1394, Connect with us link, or review this Privacy policy.

You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.

Your ability to update your personal information

To update your personal information, return to the Digital Tools or use our Connect with us link.

Your ability to delete your personal information

To request that we delete your personal information previously provided, return to the Digital Tools or use our Connect with us link.

It is not always possible to delete your personal information provided via the Digital Tools. Copies of your personal information may exist in a non-erasable form. We only use these non-erasable forms of your personal information for limited purposes, for example, data backups and archives.

Minors

We do not knowingly solicit data from or market to children under 18 years of age. By using the Digital Tools, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Digital Tools. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please use our Connect with us link.

Access to digital tools from outside the United States

If you visit or use our Digital Tools from outside the United States, your information may be transferred to, stored or processed in the United States and may be subject to other laws, including those of the country you are located in. Data privacy and protection laws differ from country to country. By using our Digital Tools, you understand that your information may be used and shared as described in this Policy.

Changes to our Digital Privacy Policy

We may update this Policy from time to time. A link to the current version of this Policy is available in the Digital Tools. We encourage you to regularly review this, Policy. Your use of our Digital Tools constitutes acceptance of this Policy, including any changes.

Complaints or concerns

If you have a complaint or concern relating to our Digital Tools, use our Connect with us link.